Refund & Cancellation Policy
Last updated: May 2026
Please read this Refund & Cancellation Policy carefully before subscribing to any Autreino plan. By completing a purchase you confirm that you have read, understood, and agreed to this policy.
Quick Summary
- 7-day free trial on every plan — no card required
- Subscriptions are non-refundable once payment is made
- Cancel anytime; access continues till end of billing period
- Platform failure exceeding 48 hrs = pro-rated account credit
1. Free Trial
Every Autreino plan includes a 7-day free trial with full access to all features of your chosen plan. No credit card is required to start a trial. The trial period is designed so you can thoroughly evaluate the platform before committing to a paid subscription. We encourage you to use this period to test all features relevant to your business.
2. Subscription Payments
Paid subscriptions are billed in advance — monthly or annually — on the date you activate your plan. All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes where required. Payments are processed securely through Razorpay. By subscribing, you authorise Autreino to charge your selected payment method for the applicable subscription fee.
3. Non-Refundable Policy
All subscription payments made to Autreino are non-refundable. Since a free trial is provided before any payment is required, we do not offer refunds for any subscription period — partial months, unused days, or annual plans — once payment has been processed. This policy applies regardless of whether the subscription is used or unused during the billing period.
4. Platform Failure Credit
If Autreino experiences a platform-wide outage or technical failure caused solely by our infrastructure — resulting in the platform being inaccessible for more than 48 consecutive hours — affected subscribers may request a pro-rated account credit for the period of verified downtime. Credits are applied to your next billing cycle and are not redeemable as cash. Planned maintenance windows and third-party service disruptions (e.g. Razorpay, Supabase, Vercel) are excluded from this provision.
5. Cancellation
You may cancel your Autreino subscription at any time from your dashboard under Billing & Subscription. Cancellation takes effect at the end of your current billing period — you retain full access to your account and data until that date. After cancellation, your account is downgraded to a free state. We do not delete your data immediately upon cancellation; please refer to our Privacy Policy for data retention details.
6. Plan Downgrades
If you choose to downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. No refund or credit is issued for the difference in plan price for the current billing period. Features associated with your higher plan remain accessible until the end of the current billing cycle.
7. Disputed Charges
If you believe you have been charged in error, please contact us at legal@autreino.com within 7 days of the charge. Include your registered email address and the transaction reference number. We will investigate and respond within 5 business days. Raising a payment dispute or chargeback without contacting us first may result in suspension of your account.
8. Contact
For any questions about this policy, please write to legal@autreino.com. Our Grievance Officer — Aarti Vivek Shinde — is available at the same address and will acknowledge your query within 24 hours.